“We have a six-seater dining table, and I’m looking for a rug that fits underneath it. The room is quite neutral.”
Understands the whole context
Your online sales advisor
Bring your best sales advisor online.
Palby asks shoppers the right questions, draws on your product information, and explains which products suit them and why.
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Built around your range
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Honest recommendations
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Easy to integrate
The shopper’s challenge
Finding the right product
Choosing means translating an everyday need into specifications and filters. Shoppers often arrive with the situation and leave without the translation.
“The space is quite narrow. I need something comfortable that can handle everyday family use.”
Turns needs into product criteria
Your products, your priorities
Recommendations shaped around your products
Choosing means translating an everyday need into specifications and filters. Shoppers often arrive with the situation and leave without the translation.
Live product conversationPALBY.AI
Which lunchbox would work for a small school backpack and be easy to clean?
The Mini Bento Box is the smallest in your range. Its removable tray is dishwasher-safe, making it the strongest match for both needs.
See Palby in action
Meet Palby in a real conversation
Palby reads first, asks a few friendly questions, and explains every suggestion. When it can’t confirm something, it simply says so.
Lunchbox conversation01:24
I need a lunchbox for my daughter. It should be easy to clean and small enough for her backpack.
P
The Mini Bento Box looks like the strongest match. It’s the smallest option in the range, and its removable tray is listed as dishwasher-safe.
Mini Bento BoxCompact · Removable tray · Dishwasher-safe
The lunchbox example shows how Palby talks with shoppers. Yours will be set up around your own range.
Reliable advice
Honest advice shoppers can rely on
Every recommendation comes with a reason. If your product information doesn’t confirm something, Palby says so.
Watch the demo
No forced recommendations
If nothing is a suitable match, Palby brings your team into the conversation.
No filling gaps with guesses
If a detail isn’t in your product information, shoppers know it still needs checking.
Better product content
Spot the information shoppers look for but can’t find, and fill the most useful gaps.
Everyday support too
Palby can also answer common questions about delivery, returns, and payments.
Fill the gap
See what your product pages are missing
Choosing means translating an everyday need into specifications and filters. Shoppers often arrive with the situation and leave without the translation.
Palby helps you spot the information shoppers look for but can’t find. Filling those gaps gives shoppers better answers and makes your product content more useful for AI-driven search.
While we set Palby up, we review what shoppers rely on when choosing, assess what you already have, and agree on which gaps to fill first.
Common customer questions
Palby is also happy to help with the everyday questions.
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Do you
offer free delivery?
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How long
will my order take to arrive?
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Can I
return a product if it doesn’t suit me?
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What
payment methods do you accept?
Setup
Fits into your existing setup
Choosing means translating an everyday need into specifications and filters. Shoppers often arrive with the situation and leave without the translation.
Designed
around your existing product range
Getting Palby ready
Is your webshop ready to sell like your best salesperson?
Choosing means translating an everyday need into specifications and filters. Shoppers often arrive with the situation and leave without the translation.
Start with your products and priorities
Palby gets to know your product range and the priorities you want it to follow when recommending products to shoppers.
We make it fit your store
Our team takes care of the setup, using your product information and selling approach to configure Palby for the way you want shoppers to be advised.
Bring Palby to your shoppers
Once it's ready, Palby becomes part of your store, helping shoppers find products that fit their needs.
Let’s talk about your store
See how Palby could work for your store
Every store has its own products, shoppers, and way of selling. Let’s look at how Palby could fit into yours.
Book a demo