“We have a six-seater dining table, and I’m looking for a rug that fits underneath it. The room is quite neutral, so I’d prefer something that works with those colours.”
Understands the whole context
Your online sales advisor
Bringing your best salesperson online.
Palby AI uses your product knowledge and sales approach to ask shoppers the right questions, recommend suitable products, and explain why they fit.
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Make product choices easier
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Help reduce product returns
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Save customer support time
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Spot SEO & AEO opportunities
The shopper’s challenge
Finding the right product.
Most people arrive with a real-life situation, not a list of specs and filters. A little friendly guidance is often all it takes to help them choose.
“I need a rug for my bedroom. The room is small, and I’d like something soft in a light colour.”
Turns needs into product criteria
Your products, your priorities
Recommendations shaped around your products.
Every store has its own products, priorities and way of selling. Palby uses your product information to ask shoppers the right questions, recommend suitable products and explain why they fit their needs.
Live product conversationPALBY.AI
Who will be using the lunchbox, and what would you like it to be suitable for?
It’s for my 10-year-old child to take to school every day.
What capacity would work best? Would you prefer something that holds at least 800 ml?
Yes, at least 800 ml would be good.
Meet Palby in a real conversation
Palby AI reads first, asks a few friendly questions, and explains every suggestion. When it can’t confirm something, it simply says so.
Lunchbox conversation01:24
I need a lunchbox for my daughter. It should be easy to clean and small enough for her backpack.
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The Mini Bento Box looks like the strongest match. It’s the smallest option in the range, and its removable tray is listed as dishwasher-safe.
Mini Bento BoxCompact · Removable tray · Dishwasher-safe
See how Palby helps shoppers find products that fit their needs.
Reliable advice
Honest advice shoppers can rely on
Every recommendation comes with a reason. If your product information doesn't confirm something, Palby says so.
Watch the demo
No forced recommendations
If nothing fits, Palby brings your team into the conversation.
No guesswork
Palby AI flags product details that need checking.
Less support time
Palby answers routine questions to help reduce your team's workload.
Fewer avoidable returns
Palby helps shoppers choose products that suit their needs.
Fill the gap
See what your product pages are missing
Help shoppers make confident choices with clear product information that answers their questions and helps them find the right fit.
With Palby AI, you can review customer conversations to see what shoppers ask about your products. These insights help you spot unanswered questions, identify missing product details, and improve your product pages.
While we set Palby up, we review what shoppers rely on when choosing, assess what you already have, and agree on which gaps to fill first.
Common customer questions
Palby is also happy to help with everyday questions..
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Do you offer free delivery?
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How long will my order take to arrive?
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Can I return a product if it doesn’t suit me?
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What payment methods do you accept?
Integration
Fits into your existing setup
Palby AI is designed to work with the e-commerce platform you already use, bringing your shopping advisor to the store you already run.
Designed
around your existing product range
Getting Palby AI ready
Is your webshop ready to sell like your best salesperson?
Getting Palby ready for your store starts with understanding two things. What you sell and how your customers make their choices. You share the information, and we take care of the rest.
Start with your products and priorities
Palby gets to know your product range and the priorities you want it to follow when recommending products to shoppers.
We make it fit your store
Our team takes care of the setup, using your product information and selling approach to configure Palby for the way you want shoppers to be advised.
Bring Palby to your shoppers
Once it's ready, Palby becomes part of your store, helping shoppers find products that fit their needs.
Let’s talk about your store
See how Palby could work for your store
Every store has its own products, shoppers, and way of selling. Let's look at how Palby could fit into yours.
Book a demo